Terms and Conditions WARRANTY TERMS & CONDITIONS GUARANTEE 1 . Stephill Generators Ltd, shall guarantee good quality and proper functioning of the purchased generator if used in the manner appropriate for the purpose thereof and in accordance with the operation manual, and shall provide warranty services subject to the following conditions: a. This Warranty covers the defects resulting from defective parts, materials or manufacturing, if such defects are revealed during the period of 12 months since the date of despatch. b. The generator is considered defective if it fails to perform as indicated in the relevant technical specification, operation manual or any other similar documents. 2 . During the Warranty period, should the generator fail due to the above, we (Stephill Generators Ltd) or a nominated agent or representative is given reasonable opportunity to examine, rectify, repair or replace the unit at our option. Stephill Generators Ltd will accept no responsibility whatsoever for equipment that has failed due to;. a. The customer making further use of the generator after reporting a defect unless specifically instructed otherwise by Stephill Generators Ltd. b. The Engine is operated with the incorrect fuel, lubricating oil or coolant. c. The Customer fails to maintain the service record relating to the generator up to date. d. After sales modifications made to the generator not carried out by Stephill Generators Ltd or its sub-contractors. e. Any defect that arises from the Customers own design or specification made to order. f. Improper repair or use of parts not supplied by Stephill Generators Ltd. g. Any defect that arises from fair wear and tear, misuse, negligence, accidental damage, improper storage, incorrect starting / warm-up / run-in or shutdown or damage from improper transportation. g. The Alternator has failed due to ingress of moisture unless the alternator has been specifically treated to prevent the ingress of moisture and is within the Alternator manufactures warranty agreement. h. Any damage or defect as a direct result of overloading, incorrect loads or an imbalance of load on the generator. i. Failures due to environmental and atmospheric conditions e.g., generator run in an enclosed space, high temperature and humidity, lightning strikes etc. j. Expendable or consumable service parts are not covered under Warranty after such items first scheduled replacement as indicated within the owner’s manual. k. Batteries are service item and are not covered under Warranty. ISSUE